Trucode Privacy Policy

1. Introduction

Trucode Coding Systems Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use the Trucode mobile application (the "App").

2. Information We Collect

Types of Data Collected:

Data Category	Description	Purpose of Collection
Personal Identification Information	Name, email address	Account creation, user authentication
Device Information	Device type, operating system, unique device identifiers	App performance optimization, technical support
Usage Data	App interactions, feature usage, error logs	Improving app functionality, debugging
Camera and Media Data	Photos and videos captured for ticket-related issues	Documenting and resolving technical support tickets, providing visual context for user-reported problems
Phone Call and Communication Data	Phone call logs and direct call functionality	Facilitating direct communication between technicians and department heads for efficient ticket resolution

Camera and Media Usage

Trucode uses camera functionality to allow users to capture and upload photos and videos directly related to support tickets. This feature enables our support team to:

Understand the specific technical or visual issues users are experiencing
Provide more accurate and efficient technical support
Diagnose and resolve problems more effectively

Important: Camera access is optional and only used with explicit user consent when documenting support tickets.

Phone Call and Communication Features

Trucode provides a direct communication feature for technicians to connect with department heads related to support tickets. This functionality allows:

One-click calling to the department head associated with a specific ticket
Access to call logs to maintain a record of communication attempts
Streamlined communication process for faster issue resolution

Purpose of Phone Call Feature:

Enable quick and direct communication between technicians and department heads
Improve efficiency in resolving technical support tickets
Provide a seamless communication channel within the support workflow

Important:

Phone call access is exclusively for authorized technicians
Call functionality is limited to work-related communication
Users can manage and revoke call permissions in the app settings

3. How We Use Your Information

We use collected information to:

Provide and maintain the App's services
Notify you about updates or changes to our App
Allow you to participate in interactive features
Provide customer support
Gather analysis to improve our App's performance and user experience

4. Data Storage and Security

We implement industry-standard security measures to protect your personal information, including:

Encryption of sensitive data
Secure server infrastructure
Regular security audits
Access controls to prevent unauthorized data access

5. Data Sharing Practices

Sharing Category	Details	Conditions
Third-Party Services	Analytics providers, cloud storage services	Anonymized, aggregated data only
Legal Requirements	Government requests, legal proceedings	Only when legally mandated
Business Transfers	Potential merger or acquisition	User data transferred with strict confidentiality agreements

6. User Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your account and associated data
Opt-out of non-essential data collection
Revoke camera and media access permissions at any time
Manage phone call and communication permissions within the app

7. Children's Privacy

Our App is not intended for children under 13. We do not knowingly collect personal information from children. If we discover we have collected such data, we will promptly delete it.

8. Cookies and Tracking

We use minimal tracking technologies to:

Understand app usage
Improve user experience
Provide personalized features

9. International Data Transfers

Your data may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction.

10. Changes to This Privacy Policy

We may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Information

For privacy-related questions or concerns, please contact:

Email: trucodecodingsystemlimited09@gmail.com
Postal Address: Trucode Coding Systems Limited, 367/9, Flat No. S-3, Ground Floor, Mallhar Heights, MSEB Ring Road NCC Bhavan, Pratibha Nagar Kolhapur - 416008 India (IN)

12. Consent

By using the Trucode App, you consent to the terms of this Privacy Policy.